Support

Need a hand with Trazo? Email us at hello@withtrazo.comand we’ll get back to you. Most questions are answered below.

Account & sign-in

Trazo signs you in with a one-time code sent to your email, or with Sign in with Apple. If a code doesn’t arrive, check your spam folder and make sure the address is correct, then request a new code. Codes expire after 10 minutes.

Subscription & billing

• On macOS / iOS your subscription is billed through your Apple ID. Manage or cancel it in System Settings → Apple Account → Subscriptions (Mac) or Settings → your name → Subscriptions (iPhone).
• On the web billing is handled by Stripe; open the account menu to manage or cancel your plan.
• On iPhone, iPad and Mac a previous purchase is restored from the paywall screen with Restore purchases. On the web there is no such button — a Stripe subscription follows your account automatically once you sign in.

Sync

Your notebook syncs automatically across the web, macOS and iOS when you are signed in to the same account. If something looks out of date, reopen the app or check your internet connection — changes sync when you come back online.

AI features

AI features (organizing notes, generating rules, quizzes and lesson analysis) require an active trial or subscription. If AI is unavailable, your trial may have ended — you can subscribe from the paywall screen.

Delete your account

You can delete individual items at any time inside the app. To delete your entire account and all associated content, email hello@withtrazo.com from the address on your account and we will remove your data, except where we must keep records to comply with law.

Contact

Still stuck? Reach us any time at hello@withtrazo.com. See also our Privacy Policy and Terms.